SPAR had relied on older generation PIN pads to complete in-store card transactions. As these payment devices neared their end of life, consumers demanded more sophisticated payment methods. There were also implications with compliance with Payment Card Industry (PCI) standards and a need for better fraud protection methods.
In addition, upgrades to the existing Chip and PIN devices were required at regular intervals, which was proving costly and highly inconvenient. As SPAR continued to grow in size, it was increasingly important to implement a cost-effective, future-proofed solution that would provide the increased security and quality of service needed.
To meet these requirements, SPAR chose Verifone’s Payments as a Service Vx 810 PIN pad for 2011’s initial rollout. SPAR has since migrated to the VX 820 terminal. NFC and Contactless enabled, the VX 820 is integrated with Payments as a Service for complete end-to-end card acceptance and transaction management, through Verifone's secure managed service platform.
Payments as a Service bundles hardware, software, gateway services, end-to-end encryption, estate management and value-added solutions into a comprehensive offering.
SPAR was also keen to use the VX 820’s PCI PTS 3.0 standards, reducing the burdens of PCI DSS compliance and its advertising platform capabilities on the unique 3.5” colour display screen.
Verifone VX 820 devices are now being rolled out to all SPAR stores in the UK – over 2,500 payment devices. As well as streamlining payments and allowing SPAR to use the Payments as a Service platform to drive customer recognition and loyalty, SPAR has dramatically reduced the overall scope and cost of maintaining PCI DSS compliance, creating cost savings and improving its protection against fraud. Estate management and reporting has also been crucial to SPAR, as the regional head office needs to be able to oversee transactions. The head office can observe real-time trading patterns simply by accessing a customised web portal which, alongside other functionality, provides information on all payments data.